Use your checkout email to sign in with the verification code sent to you. Open the order, choose Return items, select the items and submit your request.

You’ll receive a request confirmation. Our team reviews the request and sends the next steps. If you cannot see your order or the return option, contact us for help.

Include your name and order number inside the parcel so we can match it to your order.

Choose a postal service that gives you proof of postage; tracking is recommended.

For UK online purchases, let us know you wish to cancel within 14 days of receiving your items. You then have another 14 days to send them back.

Start in your account. If a return option is unavailable, contact us so we can help; this does not remove your statutory rights. You can also notify us by email or our contact form without waiting for a reply. A reason is not required to exercise your UK cancellation rights.

Returning from outside the UK? Contact us with your order number and country so we can help with the correct instructions. Your statutory rights still apply.

Please return items in their original condition, with tags and packaging where possible. You can try them on as you would in a shop, but please do not wear them beyond trying them on or wash them.

We may reduce a refund if handling beyond what is needed to inspect the item has reduced its value. This does not affect your rights for faulty or incorrectly supplied goods.

For a change-of-mind return, you arrange and pay for return postage. We do not currently provide prepaid return labels.

If your item is faulty, damaged or incorrect, please email us before buying postage so we can arrange the next steps.

For UK cancellations, we’ll refund you within 14 days of receiving your items back, or receiving evidence that you sent them back, whichever is earlier. Refunds go to your original payment method; your payment provider may take additional time to show the funds.

If you cancel your entire order, we’ll also refund the standard outbound delivery cost. Any extra paid for an upgraded delivery service is not refundable as part of a change-of-mind cancellation.

When a refund is processed, points earned on the refunded eligible spend are deducted. For a partial refund, only the points relating to that refunded spend are removed. Your qualifying spend towards GU Club tiers is also adjusted.

Submitting a return request alone does not deduct points. View your GU Club balance.

Email us with your order number and the item you need help with. For a fault or incorrect item, a photo can help us understand the issue. For a different size, tell us which size you need and we’ll advise on availability and the next steps.

customerservice@girl-uniform.com